Refund Policy - CCWAssistance

Online Firearm Safety Course ($95, one-time)

The course is a one-time $95 digital purchase that includes lifetime access. It is not a subscription, so there is nothing to cancel and no recurring charges. Because the course is a digital product delivered immediately upon enrollment, refunds are handled as follows:

14-day refund window: You may request a full refund of $95 within 14 days of your enrollment, provided you have completed less than 25% of the course content.
After substantial use: Once you have completed 25% or more of the course, or once more than 14 days have passed since enrollment, the purchase is non-refundable, as you will have received substantial access to the digital product.
No outcome guarantee: The course is educational only. We do not provide refunds based on the course not satisfying a particular training requirement or not resulting in any specific permit, license, or other outcome.

How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

Your full name
Email address used for the order
Order date
Reason for refund request

Refund requests are processed within 5-7 business days. Approved refunds will be credited back to the original payment method.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly and fairly.

Contact

Questions about this Refund Policy may be directed to:

CHAD INDUSTRIES LLC, d/b/a CCWAssistance
5830 E 2nd St, Ste 7000 #36719
Casper, WY 82609
Phone: (302) 587-8971 (Mon–Fri, 9 AM – 5 PM EST)
Email: [email protected]